FAQ
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About Products
About Products
What types of dental products do you offer in your wholesale catalog?
What types of dental products do you offer in your wholesale catalog?
We offer a wide range of dental products, including but not limited to dental tools, hygiene supplies, orthodontic appliances, whitening kits, dental chairs, and other essential equipment. Our catalog is designed to meet the needs of dental clinics, hospitals, and distributors.
Do you provide bulk discounts for large orders?
Do you provide bulk discounts for large orders?
Yes, we offer competitive pricing and bulk discounts for large orders. The discount rates depend on the quantity and type of products ordered. For detailed information, please contact our sales team or request a custom quote.
Are your dental products FDA-approved or certified by other regulatory bodies?
Are your dental products FDA-approved or certified by other regulatory bodies?
Yes, all our dental products meet industry standards and are certified by relevant regulatory authorities, including FDA approval where applicable. We prioritize safety, quality, and compliance to ensure our products meet professional requirements.
What is your return or exchange policy for damaged or defective items?
What is your return or exchange policy for damaged or defective items?
We have a straightforward return and exchange policy. If you receive damaged or defective items, please notify us within 7 days of receipt. We will arrange for a replacement or refund after verifying the issue. Detailed terms are available on our website or by contacting our customer service team.
Shipping & Delivery
What are your shipping options for wholesale orders?
What are your shipping options for wholesale orders?
We offer multiple shipping options, including standard and expedited delivery. Depending on your location and the size of your order, we work with trusted logistics partners to ensure your products arrive safely and on time.
Do you ship internationally?
Do you ship internationally?
Yes, we provide international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. For specific details, please contact our support team or refer to our shipping policy.
How long does it take to process and deliver an order?
How long does it take to process and deliver an order?
Orders are typically processed within 2-3 business days. Delivery times depend on the shipping method and destination, with standard shipping taking 5-10 business days for domestic orders and longer for international shipments. Expedited options are available for faster delivery.
Returns & Refund
What is your return policy for wholesale orders?
What is your return policy for wholesale orders?
We accept returns for unused and unopened products within 14 days of delivery. Items must be in their original packaging and condition. Custom or special orders may not be eligible for returns. Please review our return policy for detailed terms.
How can I request a refund for a damaged or defective product?
How can I request a refund for a damaged or defective product?
To request a refund, please contact our customer service team within 7 days of receiving the product. Provide your order details and photos of the damaged or defective item. Once verified, we will process your refund or offer a replacement.
Are there any restocking fees for returned items?
Are there any restocking fees for returned items?
A restocking fee may apply for certain returns, especially for large wholesale orders. The fee varies based on the product and condition of the return. Please check our policy or reach out to our support team for specific details.